Terms

Email: asiakaspalvelu@saarentaika.com

General

Saaren Taika shop (hereinafter also online store) sells products to private individuals, companies and communities. For minors, we require written consent from a guardian (to be submitted by email) and minors cannot pay by credit. Resellers have their own online store at https://topaz.blue/. Saaren Taika shop may unilaterally change the terms of delivery, and you must always familiarize yourself with the terms of delivery before ordering. Product images or colors presented on the website may differ somewhat from reality due to technical reasons. For sales agreements between companies and communities (other than consumer customers), we follow the Sale of Goods Act and, with the exceptions mentioned below, these terms and conditions. For non-consumer customers, ownership of the products remains with the seller until the purchase price has been paid in full.

Ordering

Services can also be ordered without registration. Ordering is done by adding products to the shopping cart in the online store. When ordering, you must provide your name, address, email address and phone number. You are responsible for ensuring that the personal and other order information you provide when ordering is correct and complete. If you are unable to place an order, customer service will be happy to help.

Processing of personal data

More detailed information on the processing of personal data can be found in the Saaren Taika shop customer register's privacy policy.

Registration

You can register by creating an account by clicking the human icon in the upper right corner of the browser or via the menu on mobile by clicking ''log in''. To create an account, we need your name, email and password. Registration speeds up ordering and modifying orders in the online store, and makes it easier to check order history.

Products and prices

Prices and product descriptions are presented on the website. Prices include the current value-added tax. The stated prices are valid indefinitely or for the period separately indicated in the product information. If an incorrect price information differs so significantly from the actual price that a consumer customer should have understood it to be an error, the incorrectly stated product price does not bind Saaren Taika shop. For non-consumer customers, incorrect price information does not otherwise bind Saaren Taika shop. Saaren Taika shop has the right to adjust discounts and other benefits from orders if you return products from the order. In special discount campaigns, we may limit the use of a discount code to one time per customer. This means that the code can only be used by registered/logged-in customers and only once. Discount codes cannot be combined either. More detailed information on offers and discounts is available in connection with product information or is separately announced, for example, in connection with a discount code. Free delivery is only valid for domestic deliveries, excluding Åland.

Order notification and confirmation

The consumer customer first receives an order confirmation, which confirms that the order has been received by the company and which contains the essential details of the order and information on how to exercise the right of withdrawal, procedures, and deadlines. After the order has been processed, the consumer customer receives an order notification. If you notice anything that needs correcting in the order confirmation, please contact us.

Saaren Taika shop reserves the right not to accept orders for justified reasons. If for some reason we cannot confirm your order, we will notify you as soon as possible. For corporate and community customers, Saaren Taika Shop has the right to cancel an order without an obligation to compensate for damages.

Payment methods

The payment processing service provider and payment service provider is Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj will appear as the payee on the account statement or card invoice and will forward the payment to the merchant. Paytrail Oyj has a payment institution license. In case of complaints, please contact the product supplier first.

Paytrail Oyj, business ID: 2122839-7, Innova 2, Lutakonaukio 7, 40100 Jyväskylä, www.paytrail.com

Bank payments

You can use the payment buttons of all Finnish banks. You can pay with the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspankki, POP-pankki, Säästöpankki, S-pankki and Ålandsbanken.

Mobile payment methods

Mobile payment methods Pivo, MobilePay, and Siirto are application-based services that allow you to pay for online purchases via bank transfer from your account or by card payment from your card by approving the payment in the respective application. Pivo also supports Siirto payments, allowing you to approve the payment in any Siirto-enabled application. Apple Pay is a service that works on Apple devices, allowing you to pay for purchases from a payment card linked to the device.

Credit card payments

You can pay in the online store with Visa, Visa Debit, Visa Electron, Mastercard, Debit Mastercard, and American Express cards. The online store uses the international Verified by Visa, Mastercard SecureCode, and American Express SafeKey authentication services.
Paytrail Oyj appears as the payee on the card statement and forwards the customer's credit card payment directly to the merchant. Card payment is securely processed using a protected payment form, and credit card information is not stored in the online store's systems.

Invoice and installment payment services

Invoice and installment payment services through Paytrail are provided by OP, Walley and Jousto. Walley also offers invoice and installment payment options for business customers. Please read the specific terms and conditions for each financing company, which you can view when accepting the payment. By accepting the payment, you also accept the terms of the financing company.

Alisa Business Invoice

Information on Alisa Business Invoice (Invoice and installment payment service for companies)

Delivery time depends on the chosen delivery method and product availability.

Orders are generally delivered to the transport company within 1-3 business days of the order, during busy seasons the delivery time may be slightly longer. Normally, orders placed on a weekday before 10 AM can be shipped on the same day. In case of exceptional delivery times, we will contact the customer.

Delivery method and costs

We deliver orders via Posti and Matkahuolto. Delivery costs include delivery and packaging costs. Delivery costs are shown in the shopping cart when the payment and delivery method have been selected. At Posti and Matkahuolto pick-up points, shipments are stored for 5 days from the arrival notification. The order can be picked up when the customer has received confirmation via text message, email or phone that the order is available for pick-up.

Gift card

Gift cards are available in values of 20, 50, 100, and 125 euros, and are valid for 6 months from the date of purchase. A gift card is valid for the entire selection of Saaren Taika Shop, the loaded amount can be used in parts or all at once, but only one gift card per order. Discount codes cannot be used with gift cards, nor can they be used to purchase gift cards. A gift card purchased from the online store cannot be used as a payment method in the physical store, and a gift card purchased from the physical store cannot be used as a payment method in the online store. A gift card cannot be used to purchase another gift card, nor can it be exchanged for cash.

Consumer customer's right of withdrawal

Notice of withdrawal

Withdrawal is done by submitting a withdrawal notification within 14 days of receiving the goods or the last batch of goods. The withdrawal notification can be made using the withdrawal form or informally, for example, by email to asiakaspalvelu@saaarentaika.com. Withdrawal can also be made on our website by logging into your account, under "Orders." If the last day of the withdrawal period is a Saturday or a public holiday, the withdrawal notification can also be made on the next business day.

Failure to pick up goods does not constitute a withdrawal from the purchase and does not replace a withdrawal notification.

Corporate and community customers do not have a right of withdrawal. If a corporate or community customer wishes to negotiate a possibility of withdrawal, please contact asiakaspalvelu@saarentaika.com.

Exceptions to the right of withdrawal

According to the Consumer Protection Act, there is no right of withdrawal for sealed goods that cannot be returned for health or hygiene reasons and whose seal has been broken or opened. Hygiene products include cosmetics, medicines, face masks, and products related to sexual health. There is also no right of withdrawal for goods that have been manufactured or modified according to the buyer's requirements or for a clear personal need (for example, custom-made items or engraved/personalized products). The distance selling regulations do not apply at all to individual contracts concerning the delivery of daily groceries (foodstuffs, household chemicals, household paper products, daily cosmetics), and therefore these products do not have a distance selling right of withdrawal. Room fragrances can only be returned if the reeds have not been dipped in the fragrance liquid. If you wish to test a room fragrance, open its plastic protective cap and smell the base of the cap to get an idea of the scent.

Returning goods

The goods must be handed over to the carrier within 14 days of making the withdrawal notification. You are responsible for the return costs. You can use Saaren Taika shop's return code (Matkahuolto return code 9531425 or Posti return code 659995), in which case we will deduct a return cost of 7.90 euros from the refunded purchase price.

You must keep the goods you received substantially unchanged and undiminished in order to be entitled to a full refund of the price you paid in a withdrawal situation. You may open or unpack the packaging without losing the right of withdrawal and inspect the properties and functionality of the goods in the same way as in a store. The product packaging is part of the product, you must handle and open the packaging carefully so that the products can be returned in their original packaging.

If you have taken the goods into use, you are responsible for the decrease in the value of the goods. If the goods have substantially changed or diminished, the online store has the right to collect an amount corresponding to the decrease in value of the goods. If the goods have become unsaleable due to use, Saaren Taika shop may completely refuse to refund the sum paid by the consumer.

Return instructions

You can use the return form or include the following information with your return: order number, name, address, and phone number. The product to be returned must be carefully packaged to ensure it does not move inside the cardboard box. The same cardboard box and cushioning used for delivery can be used for the return. The order confirmation also contains instructions for making a return. The return address is Saaren Taika, Topaz Oy, Heikkiläntie 2b 30, 25500 Perniö.

If the product is damaged on the return journey because you packed it carelessly, you are responsible for the resulting damage. It is advisable to request a receipt for the shipment to prove the return. Failure to pick up a delivery is not a cancellation and does not replace making a cancellation notification. We charge 15 euros for uncollected deliveries. We do not accept cash-on-delivery shipments.

Refunds

You will be refunded the purchase price within 14 days of receiving the cancellation notification. Saaren Taika shop has the right to withhold refunds until the goods have been returned or you have demonstrated that you have sent the goods back, for example, with a return receipt.

Delivery costs will be refunded in all cases except partial returns, and even then, the delivery fee will not be refunded if it exceeds the cost of the cheapest delivery option offered by the company.

If, after a return, the remaining value of the order falls below the criteria for free delivery, we will charge delivery costs for the remaining order according to our price list and the selected delivery method. We will pay the refunded amounts using the same payment method the customer used.

Liability for defects and complaint instructions

If the product is lost or damaged during transport, does not match the order, or is defective, the consumer customer is asked to contact us by email at asiakaspalvelu@saarentaika.com. Prompt contact helps resolve the matter. Corporate and community customers must report any defect or delay by email to asiakaspalvelu@saarentaika.com within 7 (seven) days of receiving the product. Corporate or community customers must also inspect the delivery upon arrival and note any deficiencies on the possible consignment note. The online store's 14-day right of withdrawal does not limit the consumer customer's right to claim a defect after this period. If a consumer customer has received a defective or incorrect product, Saaren Taika shop is responsible for the defect in accordance with the Consumer Protection Act. Saaren Taika shop is responsible for the return costs of the defective product and other obligations under the Consumer Protection Act.

If a dispute concerning the agreement cannot be resolved through negotiations between the parties, the consumer can refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution. Before taking the matter to the Consumer Disputes Board, the consumer must contact consumer counseling (www.kuluttajaneuvonta.fi).

Limitation of Liability

The online store is not responsible for any other indirect or direct damage related to the order, delivery, or product, other than what results from the mandatory obligations of the Consumer Protection Act or other laws.

Saaren Taika shop is not responsible for damages caused by force majeure.

Verification of customer reviews

When a customer has ordered or purchased our products, we send the customer a feedback survey. The customer can review their purchase, which then appears in our online store with the reviewer's first name and the first initial of their last name. The feedback also shows the date of submission and the "verified buyer" badge. This badge indicates that the reviewer has placed an order from our online store and is a verified buyer. The information of each reviewer (name, address, email address) and order number are checked, and based on this, we can verify which products the customer has used and confirm that the customer has indeed ordered the product.

Customer service

We are happy to help with any questions related to our products at asiakaspalvelu@saarentaika.com.