Email: asiakaspalvelu@saarentaika.com

General

Products can be purchased from Saaren Taika shop (later also online store) by private individuals, companies and organizations. For minors, we require the written consent of a guardian (to be submitted by email) and minors cannot pay with credit. Resellers have their own online store at https://topaz.blue/ . Saaren Taika shop can change the delivery terms unilaterally. You must always familiarize yourself with the delivery terms before ordering. The product images or colors shown on the website may differ from the images to some extent from reality for technical reasons. In sales contracts between companies and organizations (other than consumer customers), we comply with the Commercial Code and, with the exceptions mentioned below, these terms and conditions. For non-consumer customers, the seller retains ownership of the products until the purchase price has been paid in full.

Ordering

Services can also be ordered without registering. Ordering is done by transferring the products to the shopping cart in the online store. When ordering, you must provide your name, address, email address and telephone number. You are responsible for ensuring that the personal and other order information you provide when ordering is correct and complete. If you are unable to place an order, customer service will be happy to help.

Processing of personal data

For more information on the processing of personal data, see the privacy policy of the Saaren Taika shop customer register.

Registration

You can register by creating an account by clicking the person icon in the upper right corner of your browser or by clicking ''log in'' in the menu on mobile. To create an account, we need your name, email, and password. Registering makes ordering and editing your order faster in the online store, and makes it easier to check your order history.

Products and prices

Prices and product descriptions are presented on the website. Prices include the applicable VAT. The prices stated are valid until further notice or for the period separately stated in the product information. If the incorrect price information deviates so significantly from the actual price that the consumer customer should have understood the error in question, the price of the product stated as incorrect is not binding on Saaren Taika shop. For non-consumer customers, incorrect price information is not binding on Saaren Taika shop. Saaren Taika shop has the right to review discounts and other benefits from orders if you return products from the order. In special discount campaigns, we may limit the use of a discount code to one time per customer. This means that the code can only be used by registered/logged in customers and only once. Discount codes cannot be combined. More detailed information on offers and discounts is included in the product information or is stated separately, for example, in connection with the discount code. Free delivery is only valid for domestic deliveries, excluding Åland.

Order notification and confirmation

The consumer customer first receives an order confirmation, which confirms that the order has been received by the company and which contains the key details of the order and information on exercising the right of withdrawal, procedures and deadlines. After the order has been processed, the consumer customer receives an order notification. If you notice anything that needs to be corrected in the order confirmation, please contact us.

Saaren Taika shop reserves the right to not accept orders for justified reasons. If for some reason we are unable to confirm your order, we will notify you as soon as possible. For corporate and institutional customers, Saarentaika Shop has the right to cancel the order without any obligation to compensate for any damage.

Payment methods

Paytrail Oyj (2122839-7) operates as a payment intermediary and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask you to primarily contact the product supplier.

Paytrail Oyj, business ID: 2122839-7, Innova 2, Lutakonaukio 7, 40100 Jyväskylä, www.paytrail.com

Bank charges

You can use the payment buttons of all Finnish banks. You can pay with the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspankki, POP-pankki, Säästöpankki, S-pankki and Ålandsbanken.

Mobile payment methods

The mobile payment methods Pivo, MobilePay and Siirto are services that work in the app and allow you to pay for online purchases as a bank transfer from your account or as a card payment from your card by accepting the payment in the app in question. Pivo also supports Siirto payments, which means that the payment can be accepted in any application that supports Siirto. Apple Pay is a service that works on Apple devices and allows you to pay for purchases with a payment card connected to the device.

Credit card payments

You can pay in the online store with Visa, Visa Debit, Visa Electron, Mastercard, Debit Mastercard and American Express cards. The online store uses the international Verified by Visa, Mastercard SecureCode and American Express SafeKey authentication services.
Paytrail Oyj appears as the recipient of the payment on the card invoice and forwards the customer's payment card payment directly to the merchant. Card payments are made using a secure payment form, and payment card information is not stored in the online store's systems.

Invoice and installment services

Invoice and installment services through Paytrail are offered by OP, Walley and Jousto. Walley also offers invoice and installment options for corporate customers. Please also read the more detailed terms and conditions specific to the finance company, which you will see when you accept the payment. When you accept the payment, you also accept the terms and conditions of the finance company.

Alisa Business Invoice

About Alisa Business Invoice (Invoice and installment service for businesses)

Delivery time depends on the selected delivery method and product availability.

Orders are generally delivered to the shipping company 1-2 business days after the order is placed, but delivery times may be slightly longer during peak seasons. Normally, orders placed before 10 am on weekdays will be shipped the same day. In the event of unusual delivery times, we will contact the customer.

Delivery method and shipping costs

We deliver orders via Posti and Matkahuolto. Delivery costs include delivery and packaging costs. Delivery costs are displayed in the shopping cart when the payment and delivery method has been selected. At Posti and Matkahuolto pick-up points, shipments are kept for 7 days from the notification of arrival. The order is available for collection when the customer has received confirmation by text message, email or phone that the order is available for collection.

Gift certificate

Gift cards are available in values ​​of 20, 50, 100 and 125 euros, the gift card is valid for 6 months from the date of purchase. The gift card is valid for the entire selection of Saaren Taika Shop, the loaded amount can be used in parts or at once, but only one gift card per order. Discount codes cannot be used with the gift card and they cannot be used to purchase a gift card. A gift card purchased from an online store cannot be used as a means of payment in the store, and a gift card purchased from a store cannot be used as a means of payment in the online store. You cannot use the gift card to purchase another gift card and it cannot be exchanged for money.

Consumer customer's right of withdrawal

Cancellation notice

Cancellation is made by submitting a cancellation notice within 14 days of receiving the goods or the last batch of goods. The cancellation notice can be made using the cancellation form or in a free format, for example by email to asiakaspalvelut@saarentaika.com. If the last day of the cancellation period is a Saturday or a public holiday, the cancellation notice can also be made on the following weekday. Failure to collect the goods does not constitute cancellation of the transaction and does not replace the cancellation notice. Corporate and institutional customers do not have the right to cancel. If a corporate or institutional customer wishes to discuss the possibility of cancellation, please contact asiakaspalvelut@saarentaika.com.

Exceptions to the right of withdrawal

According to the Consumer Protection Act, there is no right of withdrawal for goods delivered sealed, which cannot be returned for health or hygiene reasons and whose seal has been broken or opened. Hygiene products include cosmetics, medicines, face masks and sexual health products. There is also no right of withdrawal for goods that have been manufactured or modified according to the buyer's requirements or clearly for personal use (for example, custom-made goods or engraved/named products). The distance selling regulations do not apply at all to individual contracts for the delivery of daily goods (food, technochemical products, household papers, daily cosmetics), and these products therefore do not have a right of withdrawal for distance sales. Room fragrance can only be returned if the sticks have not been dipped in a fragrance liquid. If you want to test the room fragrance, open its plastic protective cap and smell the bottom of the cap, which will give you an idea of ​​the smell.

Return of goods

The goods must be left for transport by the carrier within 14 days of submitting the cancellation notice. You are responsible for the return costs. You can use the Saaren Taika shop return code (Matkahuolto return code 9531425 or Posti return code 659995), in which case we will deduct the return cost of 7.90 e from the returned purchase price.

You must keep the goods you have received essentially unchanged and undiminished, so that you have the right to a full refund of the price you paid in the event of a withdrawal. You may open or unpack the packaging without losing your right of withdrawal and to check the properties and functionality of the goods and to familiarize yourself with the goods in the same way as in a store. The packaging of the products is part of the product. You must handle and open the packaging with care so that the products can be returned in their original packaging.

If you have taken the goods into your possession, you are responsible for any decrease in the value of the goods. If the goods have substantially changed or decreased, the online store has the right to charge an amount corresponding to the decrease in the value of the goods. If the goods have become unsaleable due to use, Saaren Taika shop may completely refuse to refund the amount paid by the consumer.

Return instructions

You can use the return form or include the following information with your return: order number, name, address and telephone number. The product to be returned must be carefully packaged and ensure that the product cannot move around inside the cardboard box. You can use the same cardboard box and cushioning that the product was delivered in for the return. The order confirmation also contains instructions for making the return. The return address is Saaren Taika, Topaz Oy, Heikkiläntie 2b 30, 25500 Perniö.

If the product is damaged on the return journey because you have packed it carelessly, you are responsible for the damage caused. It is a good idea to request a receipt for the shipment to prove the return. Failure to collect the delivery does not constitute cancellation and does not replace submitting a cancellation notice. We charge 15 e for deliveries that are not collected. We do not accept cash on delivery.

Refund

You will be refunded the purchase price no later than 14 days after receipt of the cancellation notice. Saaren Taika shop has the right to withhold the refund until the goods have been returned or you have proven that you have sent the goods back, for example with a return receipt.

Delivery costs will be refunded in cases other than partial returns, but the delivery fee will not be refunded to the extent that it exceeds the cost of the most affordable delivery option offered by the company.

If the remaining value of the order after the return falls below the free shipping criteria, we will charge the shipping costs for the remaining order according to our price list and the selected shipping method. We will pay the returned payments with the same payment method that the customer used.

Liability for defects and complaint management

If the product is lost or damaged in transit, does not match the order or is incorrect, the consumer customer is asked to contact us by email at asiakaspalvelu@saarentaika.com . Contacting us quickly will help resolve the matter. Corporate and institutional customers must report a defect or delay by email to asiakaspalvelu@saarentaika.com within 7 (seven) days of receiving the product. The corporate or institutional customer must also check the delivery upon arrival and note any defects on the consignment note. The online store's 14-day right of withdrawal does not restrict the consumer customer from invoking the defect after this period. If the consumer customer has received a defective or wrong product, Saaren Taika shop is liable for the defect in accordance with the Consumer Protection Act. Saaren Taika shop is liable for the return costs of the defective product and other obligations under the Consumer Protection Act.

If a dispute regarding the contract cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board ( www.kuluttajariita.fi ). Before referring the matter to the Consumer Disputes Board, the consumer must contact the Consumer Advice Service ( www.kuluttajaneuvonta.fi ).

Limitation of liability

The online store is not liable for any other indirect or direct damage related to the order, delivery or product, other than that resulting from mandatory obligations under the Consumer Protection Act or other laws.

Saaren Taika shop is not liable for damages caused by force majeure.

Verifying customer reviews

When a customer has ordered or purchased our products, we send the customer a feedback survey. The customer can review their purchase, which will then appear in our online store with the first name and first initial of the last name of the reviewer. The feedback will also show the date the feedback was submitted and the mark ''verified buyer''. This mark indicates that the reviewer has placed an order in our online store and is a verified buyer. The information (name, address, email address) and order number of each reviewer are checked, and based on this, we are able to check which products the customer has used and confirm that the customer has actually ordered the product.

Customer service

We are happy to help with any questions related to our products at asiakaspalvelu@saarentaika.com .