Terms

Email: asiakaspalvelu@saarentaika.com

General

Private individuals, businesses, and communities can purchase products from Saaren Taika shop (hereinafter also referred to as the online store). For minors, we require a guardian's written consent (to be submitted by email), and minors cannot pay by credit. Resellers have their own online store at https://topaz.blue/. Saaren Taika shop may unilaterally change the delivery terms; you must familiarize yourself with the delivery terms before placing an order. Product images or colors shown on the website may differ somewhat from reality due to technical reasons. In commercial agreements between businesses and communities (other than consumer customers), we follow the Sale of Goods Act and these terms and conditions, with the exceptions mentioned below. For customers other than consumers, ownership of the products remains with the seller until the purchase price has been paid in full.

Ordering

Services can also be ordered without registration. Ordering is done by adding products to the shopping cart in the online store. When placing an order, you must provide your name, address, email address, and phone number. You are responsible for ensuring that the personal and other order information you provide during the order process is correct and complete. If you are unable to place an order, customer service will be happy to assist you.

Processing of personal data

More detailed information on the processing of personal data can be found in the privacy policy of Saaren Taika shop's customer register.

Registration

You can register by creating an account by clicking on the person icon in the top right corner of the browser or via the menu on mobile by clicking 'log in'. To create an account, we need your name, email, and password. Registration speeds up ordering and modifying orders in the online store, and makes it easier to check your order history.

Products and prices

Prices and product descriptions are displayed on the website. Prices include the current value-added tax. The stated prices are valid indefinitely or for the period separately indicated in the product information. If an erroneous price deviates so significantly from the actual price that the consumer customer should have understood it to be an error, the incorrectly stated product price does not bind Saaren Taika shop. For customers other than consumers, incorrect price information does not bind Saaren Taika shop in any other way either. Saaren Taika shop has the right to review discounts and other benefits for orders if you return products from the order. During special discount campaigns, we may limit the use of a discount code to one use per customer. This means that the code can only be used by registered/logged-in customers and only once. Discount codes cannot be combined either. More detailed information about offers and discounts is available with the product information or will be announced separately, for example, in connection with a discount code. Free delivery is only valid for domestic deliveries, excluding Åland.

Order notification and confirmation

The consumer customer first receives an order confirmation, which confirms that the order has been received by the company and includes essential order details and information on the right of withdrawal, procedures, and deadlines. After processing the order, the consumer customer receives an order notification. If you notice anything that needs correcting in the order confirmation, please contact us.

Saaren Taika shop reserves the right not to accept orders for justified reasons. If for some reason we cannot confirm your order, we will inform you as soon as possible. For business and community customers, Saaren Taika shop has the right to cancel an order without an obligation to compensate for damages.

Payment methods

The payment intermediation service and payment service provider is Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on bank statements or card invoices and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In case of complaints, please contact the product supplier primarily.

Paytrail Oyj, business ID: 2122839-7, Innova 2, Lutakonaukio 7, 40100 Jyväskylä, www.paytrail.com

Bank payments

You can use the payment buttons of all Finnish banks. You can pay with the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspankki, POP-pankki, Säästöpankki, S-pankki, and Ålandsbanken.

Mobile payment methods

Mobile payment methods Pivo, MobilePay, and Siirto are in-app services that allow you to pay for online purchases as a bank transfer from your account or as a card payment from your card by approving the payment in the respective app. Pivo also supports Siirto payments, allowing you to approve the payment in any Siirto-enabled app. Apple Pay is a service that works on Apple devices, allowing you to pay for purchases from a payment card linked to the device.

Credit card payments

You can pay in the online store with Visa, Visa Debit, Visa Electron, Mastercard, Debit Mastercard, and American Express cards. The online store uses the international Verified by Visa, Mastercard SecureCode, and American Express SafeKey authentication services.
Paytrail Oyj appears as the recipient of the payment on the card statement and forwards the customer's card payment directly to the merchant. Card payments are made securely using a protected payment form, and credit card information is not stored in the online store's systems.

Invoice and installment services

Invoice and installment services through Paytrail are provided by OP, Walley, and Jousto. Walley also offers invoice and installment options for business customers. Please read the specific terms and conditions for each financing company, which you will see when you approve the payment. By approving the payment, you simultaneously accept the financing company's terms.

Alisa Business Invoice

Information about Alisa Business Invoice (Invoice and installment service designed for businesses)

Delivery time depends on the selected delivery method and product availability.

Orders are generally delivered to the transport company within 1-3 business days of the order; during busy seasons, the delivery time may be slightly longer. Normally, orders placed on a weekday before 10 AM can still be dispatched with the same day's transport. In case of exceptional delivery times, we will contact the customer.

Delivery method and shipping costs

We deliver orders via Posti and Matkahuolto. Shipping costs include delivery and packaging costs. Shipping costs are displayed in the shopping cart once the payment and delivery method have been selected. Shipments are stored for 5 days from the arrival notification at Posti and Matkahuolto pickup points. The order can be picked up when the customer has received confirmation by text message, email, or phone that the order is ready for pickup.

Gift card

Gift cards are available in values of 20, 50, 100, and 125 euros, and are valid for 6 months from the date of purchase. A gift card is valid for the entire selection of Saaren Taika Shop, the loaded amount can be used in parts or all at once, but only one gift card per order. Discount codes cannot be used with a gift card, nor can they be used to purchase a gift card. A gift card purchased from the online store is not valid as a payment method in the physical store, and a gift card purchased from the physical store is not valid as a payment method in the online store. A gift card cannot be used to purchase another gift card, nor can it be exchanged for cash.

Consumer customer's right of withdrawal

Notice of withdrawal

Withdrawal is done by submitting a notice of withdrawal within 14 days of receiving the goods or the last batch of goods. The notice of withdrawal can be made using the withdrawal form or informally, for example, by email to asiakaspalvelu@saarentaika.com. If the last day of the withdrawal period is a Saturday or a holiday, the notice of withdrawal can also be made on the next business day. Failure to pick up goods does not constitute a cancellation of the purchase and does not replace a notice of withdrawal. Business and community customers do not have a right of withdrawal. If a business or community customer wishes to negotiate a possibility of withdrawal, please contact asiakaspalvelu@saarentaika.com.

Exceptions to the right of withdrawal

According to the Consumer Protection Act, there is no right of withdrawal for goods delivered sealed that cannot be returned for health or hygiene reasons and whose seal has been broken or opened. Hygiene products include cosmetics, medicines, face masks, and sexual health-related products. There is also no right of withdrawal for goods that have been manufactured or modified according to the buyer's requirements or clearly for personal needs (e.g., custom-made goods or engraved/personalized products). Distance selling regulations do not apply at all to individual contracts concerning the delivery of daily consumer goods (food, technochemical products, household paper products, daily cosmetics), and therefore these products do not have a distance selling right of withdrawal. Room fragrances can only be returned if the sticks have not been immersed in the fragrance liquid. If you wish to test the scent of a room fragrance, open its plastic protective cap and smell the bottom of the cap to get an idea of the scent.

Returning goods

The goods must be handed over to the carrier for transport within 14 days of giving notice of withdrawal. You are responsible for the return costs. You can use Saaren Taika shop's return code (Matkahuolto return code 9531425 or Posti return code 659995), in which case we will deduct a return fee of 7.90 euros from the returned purchase price.

You must keep the goods you received substantially unchanged and undiminished in order to be entitled to a full refund of the price paid in the event of withdrawal. You may open or unpack the packaging without losing the right of withdrawal and inspect the properties and functionality of the goods and familiarize yourself with them in the same way as in a store. The product packaging is part of the product; you must handle and open the packaging carefully so that the products can be returned in their original packaging.

If you have used the goods, you are responsible for the decrease in the value of the goods. If the goods have substantially changed or diminished, the online store has the right to collect an amount corresponding to the decrease in the value of the goods. If the goods have become unsellable due to use, Saaren Taika shop may completely refuse to refund the amount paid by the consumer.

Return instructions

You can use the return form or include the following information with your return: order number, name, address, and phone number. The product to be returned must be carefully packaged, ensuring that it cannot move inside the cardboard box. The same cardboard box and padding used for delivery can be used for the return. The order confirmation also contains instructions for making a return. The return address is Saaren Taika, Topaz Oy, Heikkiläntie 2b 30, 25500 Perniö, Finland.

If the product is damaged during return transport because you packed it carelessly, you are responsible for the resulting damage. It is advisable to request a receipt for the shipment to prove the return. Failure to pick up a delivery is not a cancellation and does not replace giving notice of withdrawal. We charge 15 euros for uncollected deliveries. We do not accept cash-on-delivery shipments.

Refunds

You will be refunded the purchase price no later than 14 days after receipt of the notice of withdrawal. Saaren Taika shop has the right to withhold refunds until the goods have been returned or you have demonstrated that you have sent the goods back, for example, with a return receipt.

Delivery costs will be refunded in cases other than partial returns, and in any case, the delivery fee will not be refunded to the extent that it exceeds the cost of the cheapest delivery option offered by the company.

If, after a return, the remaining value of the order falls below the criteria for free delivery, we will charge shipping costs for the remaining order according to our price list and the chosen delivery method. We will refund payments using the same payment method the customer used.

Liability for defects and complaint instructions

If the product is lost or damaged during transport, does not match the order, or is defective, the consumer customer is asked to contact us by email at asiakaspalvelu@saarentaika.com. Prompt contact helps resolve the matter. Business and community customers must complain about a defect or delay by email to asiakaspalvelu@saarentaika.com within 7 (seven) days of receiving the product. Business or community customers must also inspect the delivery upon arrival and note any deficiencies in the possible waybill. The online store's 14-day right of withdrawal does not limit the consumer customer from invoking a defect after this period. If the consumer customer has received a defective or incorrect product, Saaren Taika shop is responsible for the defect in accordance with the Consumer Protection Act. Saaren Taika shop is responsible for the return costs of a defective product and other obligations under the Consumer Protection Act.

If a dispute concerning the contract cannot be resolved through negotiations between the parties, the consumer can refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution. Before taking the matter to the Consumer Disputes Board, the consumer must contact consumer advisory services (www.kuluttajaneuvonta.fi).

Limitation of liability

The online store is not responsible for any other indirect or direct damage related to the order, delivery, or product, except as compelled by mandatory obligations of the Consumer Protection Act or other laws.

Saaren Taika shop is not responsible for damages caused by force majeure.

Verification of customer reviews

When a customer has ordered or purchased our products, we send the customer a feedback survey. The customer can review their purchases, which then appear in our online store with the reviewer's first name and the first initial of their last name. The feedback also shows the date of submission and a "verified buyer" badge. This badge indicates that the reviewer has placed an order from our online store and is a verified buyer. The details of each reviewer (name, address, email address) and order number are checked, and based on this, we can verify which products the customer has used and confirm that the customer has indeed ordered the product.

Customer service

We are happy to help with all questions related to our products at asiakaspalvelu@saarentaika.com.