Return form (PDF) for product returns.
Fill out this return form and put it inside the return package. The right of return is 14 days after picking up the package. We are unable to process returns with incomplete information. If you are unable to print the attached return form, make sure that the return package contains the customer's contact information, order number and a list of products to be returned.
The consumer customer has a 14-day right of return. Always contact us by e-mail firstname.lastname@example.org ja to agree on a return. We will deduct the shipping costs caused by the return of €7.9 from the purchase amount to be returned to the customer. The customer is responsible for returning the product in its original sales condition. The price of the product will only be refunded after the condition of the product has been checked. We reserve the right to deduct part of the amount to be refunded if the product is damaged, substantially changed or reduced. Opened cosmetic products cannot be returned for hygiene reasons.
Keep the receipt from the return.
Not picking up the package is not a refund. From the price of an order returned undelivered, we will deduct our shipping costs and the costs incurred from the return a total of €15 from the amount to be returned to the customer.