Terms of service

Conditions for consumers

General

Saaren Taika online store products are sold by Saaren Taika online store (Topaz oy) ID 2903504-7

The prices of the products presented in the online store include value added tax of 24%.

We reserve the right to change prices and shipping costs.

Subscribing

The products are ordered via the internet from the online store.

All orders placed in our online store or in other ways are binding.

Offer prices

The offers are only valid for new orders and those orders where a sale code has been used, the discount will not be refunded afterwards. Only one discount code can be used for an order at a time.

Delivery

We deliver orders through Matkahuolto. In order to notify of the arrival of the order, Matkahuolto needs a working mobile phone number. Orders are delivered to Matkahuolto as a rule 1-3 business days after the order, in busy seasons the delivery time may be slightly longer. Deliveries are subject to the Force majeure clause

The subscriber is responsible for the correctness of the information he provides

Check that the information you entered is correct. The sender is not responsible if your package is delivered or handed over to the wrong person based on the information you provided. As a subscriber, you are responsible for the correctness of the contact information you provide.

Delivery Method

We deliver products via Matkahuolto.

Shipping costs

Shipping costs are added to the prices according to the respective price list.

Complaints

myynti@saarentaika.com

Unclaimed package

For resending an undelivered package, we will charge a total of 15 euros for the return and redelivery costs of the package, or if the customer cancels the order that was not picked up, we will deduct the original shipping costs of the package and the costs caused by the return from the purchase amount to be returned to the customer.

Not picking up the package is not a refund. From the price of an order returned undelivered, we will deduct our shipping costs and the costs incurred from the return a total of €15 from the amount to be returned to the customer.

Problem situations during transport and regarding defective products

If the product has been lost or damaged during transport, upon receiving the shipment, the recipient must ask Matkahuolto to record the damage in the tracking information of the shipment and keep the product and packaging for Matkahuolto's inspection. If the reduction or damage of the package is externally noticeable, the recipient must report it to Matkahuolto when handing over the package. If the reduction or damage is not externally noticeable, a reminder must be given in writing within seven days of receiving the shipment, excluding the handover day, public holidays, May Day and Independence Day. If the recipient is a consumer within the meaning of the Consumer Protection Act, a reminder must be made within a reasonable time (14 days) of receiving the package. Compensation will only be paid for the delay in delivery if Matkahuolto has been notified in writing within 21 days of the day the package was available for collection by the recipient. If notification of the damage is neglected, the right to sue is lost."

If the wrong product has been delivered to the customer, the customer must report the error no later than 7 days after receiving the order by e-mail myynti@saarentaika.com

Return

The consumer customer has a 14-day right of return. Always contact us by e-mail kaskapalvelu@saarentaika.com and agree on a return. We will deduct the shipping costs caused by the return of €7.9 from the purchase amount to be returned to the customer. The customer is responsible for returning the product in its original sales condition.The price of the product will only be refunded when the condition of the product has been checked. We reserve the right to deduct part of the amount to be refunded if the product is damaged, substantially changed or reduced. The room fragrance can only be restored if the sticks have not been dipped in the fragrance liquid. If you want to try smelling a room fragrance, open its plastic protective cap and smell the bottom of the cap, so you can get an idea of ​​the scent. Opened cosmetic products cannot be returned for hygiene reasons.

Keep the receipt from the return.

Not picking up the package is not a refund. From the price of an order returned undelivered, we will deduct our shipping costs and the costs incurred from the return a total of €15 from the amount to be returned to the customer.

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